From Chatbots to Agentic AI: What 2026 Demands from Customer Support and Sales Platforms For years, “AI” in customer operations meant scripted chatbots, keyword matching, and brittle decision trees. In
Author: Tamsin Griffiths
Cardiff linguist now subtitling Bollywood films in Mumbai. Tamsin riffs on Welsh consonant shifts, Indian rail network history, and mindful email habits. She trains rescue greyhounds via video call and collects bilingual puns.